Client Relationship Specialist
Turning First-Time Clients into Lifelong Relationships.
At Double Inked Notary Services, we believe our relationship with a client doesn't end when the paperwork is complete, it begins there.
As a Client Success Specialist, you'll ensure every client feels heard, supported, and genuinely cared for. Whether you're following up after an appointment, answering questions, gathering feedback, or helping a prospective client feel confident choosing Double Inked, you'll play a key role in creating the exceptional experience our clients remember and recommend.
If you enjoy connecting with people, solving problems, and creating meaningful relationships, this may be the perfect role for you.
Double Inked Notary Services is a multi-state mobile and online notary company specializing in premium concierge services. We proudly assist individuals, businesses, law firms, healthcare providers, and government agencies with professionalism, discretion, and attention to detail.
Our growing services include:
Mobile Notary Services
Remote Online Notarization (RON)
Apostille Services
Certified Translation Services
Ink Fingerprinting
DNA Collection
Drug Testing
I-9 Employment Verification
Wedding Officiant Services
Every service we offer is built around one simple philosophy:
People first. Always.
Position Overview
The Client Success Specialist serves as the primary relationship manager for many of our clients, ensuring they receive exceptional communication and support throughout their journey with Double Inked.
Working closely with the Executive Concierge, Business Development Specialists, and Community Partnership Manager, you'll help transform first-time clients into lifelong advocates by delivering thoughtful follow-up, building trust, and creating memorable experiences.
What You'll Do
Client Success
Follow up with current and past clients
Build long-term client relationships
Ensure clients feel supported before, during, and after services
Resolve concerns with professionalism and empathy
Become a trusted point of contact for assigned clients
Prospect Management
Contact qualified leads provided by the Executive Concierge
Answer questions about our services
Guide prospective clients through the booking process
Help clients choose the services that best fit their needs
Close appointments while delivering a pressure-free experience
Reputation & Feedback
Request Google Reviews
Send customer satisfaction surveys
Review client feedback
Identify opportunities to improve the client experience
Celebrate positive feedback with the team
Relationship Management
Maintain communication with assigned clients
Keep detailed client notes
Reconnect with past clients
Educate clients about additional services they may benefit from
Strengthen long-term loyalty
Team Collaboration
Work closely with:
Executive Concierge
Business Development Specialists
Community Partnership Manager
Marketing Team
Operations Team
to ensure every client feels heard, valued, and supported.
What We Need
You genuinely enjoy talking with people and making them feel comfortable.
You understand that excellent communication builds trust, and trust builds lasting relationships.
You're someone who:
Communicates with confidence and kindness
Listens carefully before offering solutions
Enjoys helping others
Is naturally organized
Pays attention to details
Follows through on commitments
Remains calm under pressure
Represents the company with professionalism
Loves building lasting relationships
Preferred Qualifications
Customer service experience
Sales or relationship management experience
CRM or client management software experience
Excellent written and verbal communication skills
Comfortable speaking on the phone
Bilingual (English/Spanish) is a plus
Compensation: Competitive hourly pay plus performance-based incentives and bonuses for client conversions, satisfaction, and business growth.
Why You'll Love Working Here
At Double Inked, relationships matter.
You'll work alongside professionals who believe that kindness, communication, and excellence go hand in hand. Every conversation you have is an opportunity to reduce someone's stress, earn their trust, and make a meaningful difference during an important moment in their life.
We believe in investing in our people, celebrating growth, and creating a workplace where professionalism and genuine care exist side by side.
Join Our Team
Every client interaction is an opportunity to build trust, create confidence, and leave a lasting impression.
If you're someone who believes great service is about more than answering questions, it's about building relationships, we'd love to learn more about you.
Apply today and help us create client experiences that people remember long after the appointment is over.
